Velvety Scrunchies

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Dear Customer, we guarantee that all our products are authentic and authorized by the respective brands. With us, you can expect:

【Quality Assurance】Our products undergo rigorous quality control to meet the brand's standards, ensuring superior quality and performance.

【Authenticity】We source our products directly from authorized channels, eliminating the risk of counterfeit or fake items. You can shop with confidence knowing you're getting the real deal.

【Excellent After-Sales Support】We provide comprehensive after-sales services, including easy returns, exchanges, and reliable customer assistance for any queries or concerns.

Your satisfaction is our top priority, and we uphold the principles of honesty and integrity in our operations. If you have any questions or need further verification, we're here to assist you. Thank you for your trust and support!